Refund policy

Last updated: September 5, 2025

At Cemora, we want you to feel confident in your purchase and proud of your impact. If for any reason you're not satisfied with your Cemora ring, we offer a straightforward return process.

Return Window

You may return your Cemora ring within 30 days of receiving your order.

Eligibility Criteria

To qualify for a return:

• The ring must be unused, undamaged, and in its original packaging
• Proof of purchase (order confirmation or receipt) must be provided
• Returns must be initiated within the return window

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• We recommend using a trackable shipping method to ensure safe delivery
• Return address: Jannik Halfwassen, Papenhuder Straße 22, 22087 Hamburg

Refunds

• Once your return is received and inspected, we’ll notify you via email
• Approved refunds will be issued to your original payment method within 10 business days
• Shipping fees (if any) are non-refundable

Non-Returnable Items

The following items are not eligible for return:

• Customized or engraved rings
• Rings showing signs of wear or damage
• Promotional items or gifts with purchase

Exchanges

If you received a defective or incorrect item, please contact us at info@cemora.eu within 7 days of delivery. We’ll arrange a replacement at no additional cost.

How to Start a Return

To initiate a return, email us at info@cemora.eu with your order number and reason for return. Our team will guide you through the next steps.